Privacy policy

Vuka Money (Pty) Ltd (“Vuka Money”, “we”, “us” or “our”) is a private company registered in South Africa under registration number 2026/568093/07. Our registered street address is 27 Oldensway, Kelvin, Sandton, Gauteng, 2090.

We are responsible for the personal information processed through this website and handle it in line with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African law.

Depending on how you interact with us, we may collect:

• Contact information you choose to provide when you email us, such as your name, email address and message.
• Technical information such as browser type, device type, approximate location derived from IP address, referring page and pages viewed.
• Preference information stored on your device, including language and cookie-consent choices.

We may use personal information to:

• operate, secure and improve this website;
• remember your language and privacy preferences;
• respond to questions or messages you send us;
• understand website usage and performance where you have consented to analytics; and
• meet our legal and regulatory obligations.

We process information where it is necessary for our legitimate interests, to respond to your request, to comply with law, or on the basis of your consent where consent is required.

This site uses browser storage that is necessary to remember your language and cookie choices. You can use the cookie banner to accept analytics or continue with essential storage only.

We intend to add PostHog as our analytics provider. PostHog is not currently active. When it is added, analytics will be enabled only in line with the choice you make in our cookie banner. Analytics may help us understand events such as page views, navigation and broad device information. We do not intend to use PostHog to collect financial application data.

You can clear this site’s storage in your browser to reset your choice. We will update this policy if our analytics practices materially change.

We may use trusted service providers to host, secure, maintain or analyse this website. They may process information only for the services they provide to us and under appropriate safeguards.

Some providers may process information outside South Africa. Where this occurs, we will take reasonable steps to ensure that the information receives an adequate level of protection as required by POPIA.

We do not sell personal information. We may disclose information if required by law, regulation or a lawful request from an authority.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law. We use reasonable organisational and technical measures designed to protect information against loss, unauthorised access, misuse or disclosure.

No online system can be guaranteed completely secure. Please avoid sending sensitive financial or identity information to our general contact email.

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you;
• provide access to or correct your personal information;
• delete information where we are not required to keep it;
• object to or restrict certain processing; or
• withdraw consent where processing depends on consent.

You may also lodge a complaint with South Africa’s Information Regulator. We encourage you to contact us first so we can try to resolve your concern.

For privacy questions or requests, email contact@vuka.money.

We may update this policy as our services and legal obligations develop. The latest version will always be published on this page with its effective date.